Privacy Policy

1. Introduction

Welcome to the sr969 Privacy Policy. This document explains how sr969 ("we", "us", "our") collects, uses, processes, stores, shares, and protects your personal information when you access our website at sr969.cam or use any of our gaming services including sports betting, live casino games, slot machines, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), and other gaming products.

At sr969, we are committed to protecting your privacy and ensuring the security of your personal data. We understand that Indonesian players trust us with sensitive information including identity documents, financial details, and gaming activity data. This Privacy Policy outlines our practices in accordance with international data protection standards and demonstrates our commitment to transparency and accountability.

By creating an account with sr969, accessing our website, or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services. This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with sr969.

2. Information We Collect

sr969 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized gaming experiences. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account with sr969, we collect:

• Full legal name as it appears on your Indonesian National Identity Card (KTP)
• Date of birth to verify you meet the 21+ age requirement
• Email address for account communications and notifications
• Mobile phone number for security verification and customer support
• Residential address including street, city, province, and postal code in Indonesia
• Gender and nationality information
• Username and encrypted password for account access

2.2 Verification and KYC Documentation

To comply with Know Your Customer (KYC) regulations and prevent fraud, we collect:

• Scanned copy or photograph of your Indonesian National Identity Card (KTP)
• Proof of address documents such as utility bills, bank statements, or official government correspondence dated within the last three months
• Selfie photograph holding your ID card for facial recognition and identity confirmation
• Bank account information including account holder name, bank name (BCA, BRI, BNI, Mandiri, etc.), and account number for withdrawals
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja) if used for deposits or withdrawals

2.3 Financial and Transaction Data

To process deposits, withdrawals, and maintain accurate financial records, we collect:

• Deposit amounts, dates, times, and payment methods used
• Withdrawal requests including amounts, destination bank accounts, and processing status
• Transaction history and account balance information
• Bonus claims, wagering progress, and promotional participation records
• Payment processing details from third-party providers (banks and e-wallet services)

2.4 Gaming Activity and Behavioral Data

To provide personalized gaming experiences, detect fraud, and ensure responsible gaming compliance, we collect:

• Betting history including sports bets, casino wagers, slot spins, togel number selections, and sabung ayam predictions
• Game preferences, favorite titles, and playing patterns
• Session duration, login times, and frequency of play
• Win/loss records and payout histories
• Responsible gaming settings including deposit limits, self-exclusion requests, and timeout periods

2.5 Technical and Device Information

When you access sr969, we automatically collect technical data including:

• IP address and approximate geographic location within Indonesia (Jakarta, Surabaya, Medan, Bandung, Bali, etc.)
• Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), and browser information
• Screen resolution, language preferences, and timezone (WIB/WITA/WIT)
• Referral source and navigation patterns on our website
• Cookies and similar tracking technologies (see Section 6 for details)

2.6 Communications and Customer Support Data

When you contact our customer support team, we collect:

• Content of your messages, inquiries, and complaints
• Chat transcripts from live support conversations
• Email correspondence history
• Feedback, reviews, and survey responses
• Customer support ticket records and resolution outcomes

3. How We Use Your Information

sr969 uses the collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your sr969 gaming account
• Processing deposits and withdrawals to/from your Indonesian bank accounts (BCA, BRI, BNI, Mandiri) or e-wallets
• Providing access to sports betting markets (BRI Liga 1, EPL, La Liga, Champions League), live casino games, slots, togel, and sabung ayam
• Calculating and crediting winnings, bonuses, and promotional rewards
• Managing VIP tier memberships and associated benefits

3.2 Verification and Fraud Prevention

• Verifying your identity and age to ensure compliance with 21+ restrictions
• Detecting and preventing fraudulent activities, money laundering, and collusion
• Monitoring for multiple accounts, bonus abuse, and terms violations
• Protecting platform integrity and other players' interests
• Complying with legal and regulatory requirements

3.3 Communication and Customer Support

• Sending account notifications, transaction confirmations, and security alerts
• Providing 24/7 Indonesian-speaking customer support via live chat and email
• Responding to inquiries, complaints, and technical support requests
• Notifying you about platform updates, maintenance schedules, and new features

3.4 Marketing and Personalization

• Sending promotional offers, bonuses, and exclusive deals tailored to your preferences
• Recommending games based on your playing history
• Notifying you about special events during Indonesian holidays (Idul Fitri, Independence Day, Ramadan)
• Conducting surveys to improve service quality

3.5 Responsible Gaming and Player Protection

• Implementing and enforcing responsible gaming tools (deposit limits, session timers, self-exclusion)
• Monitoring for problem gambling behaviors and intervention triggers
• Providing access to gambling support resources and counseling services
• Ensuring compliance with player protection standards

3.6 Platform Improvement and Analytics

• Analyzing user behavior to enhance website functionality and user experience
• Conducting market research and statistical analysis
• Testing new features and optimizing game offerings
• Improving mobile compatibility and performance

4. Data Sharing and Disclosure

sr969 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers to deliver sr969 services, including:

• Payment processors for handling deposits and withdrawals through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other Indonesian payment methods
• Game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and others who supply our gaming content
• Identity verification services for KYC compliance
• Cloud hosting and data storage providers
• Customer support platforms and communication tools
• Marketing and analytics services

All third-party service providers are contractually bound to maintain confidentiality and use your data only for specified purposes related to sr969 services.

4.2 Legal and Regulatory Compliance

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or regulatory requests
• Cooperate with law enforcement investigations related to fraud or illegal activities
• Enforce our Terms and Conditions and protect our legal rights
• Protect the safety and security of sr969, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security Measures

sr969 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and sr969 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by major Indonesian banks like BCA, BRI, and Mandiri.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, regular security audits, and encrypted databases.
• Firewall Protection: Advanced firewall systems protect against unauthorized network intrusions and cyberattacks.
• Two-Factor Authentication (2FA): Optional enhanced security for account logins using mobile phone verification.
• Regular Security Audits: Independent third-party security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: All sr969 staff undergo data protection training and are bound by strict confidentiality agreements.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their duties.

While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. You also play a role in protecting your account by using strong passwords, not sharing login credentials, and logging out after each session.

6. Cookies and Tracking Technologies

sr969 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, account authentication, and security. These cannot be disabled without affecting platform operation.
• Functional Cookies: Remember your preferences including language settings, currency (IDR), and display options.
• Analytics Cookies: Help us understand how visitors use sr969, which pages are most popular, and where improvements are needed.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers and measure advertising campaign effectiveness.

6.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect sr969 functionality. To manage cookies, consult your browser's help documentation (Chrome, Firefox, Safari, Edge).

7. Data Retention and Deletion

sr969 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

Specifically, we retain:

• Account information and transaction records for a minimum of 5 years after account closure to comply with financial regulations and anti-money laundering requirements
• KYC verification documents for the duration of your account plus 5 years after closure
• Gaming activity and betting history for 7 years for audit and dispute resolution purposes
• Communication records for 3 years after the last interaction

Upon expiration of the retention period, your personal information will be securely deleted or anonymized. You may request account closure and data deletion at any time by contacting customer support, subject to our legal retention obligations.

8. Your Privacy Rights

As an sr969 user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Update or correct inaccurate or incomplete information in your account.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Limit how we use your information in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used format.
• Right to Object: Opt out of marketing communications and certain data processing activities.
• Right to Withdraw Consent: Revoke previously granted consent for data processing where applicable.

To exercise any of these rights, contact our customer support team via email or live chat. We will respond to your request within 30 days and may require identity verification to protect your privacy.

9. International Data Transfers

While sr969 primarily serves Indonesian players and maintains servers within secure data centers, some service providers and gaming content partners may be located outside Indonesia. When your personal information is transferred internationally, we ensure appropriate safeguards are in place through:

• Contractual agreements with third parties requiring equivalent data protection standards
• Compliance with international data transfer frameworks
• Encryption of data during transmission
• Regular audits of international partners' security practices

10. Children's Privacy

sr969 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the legal gambling age. If we become aware that a minor has provided personal information, we will immediately delete the account, void all transactions, and remove all associated data from our systems.

Parents and guardians concerned about underage access should contact us immediately. We encourage parents to monitor their children's internet usage and implement parental control software to prevent access to gambling websites.

11. Changes to This Policy

sr969 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending email notifications to your registered address
• Displaying prominent notices on the sr969 website

We encourage you to review this Privacy Policy periodically. Your continued use of sr969 services after changes have been posted constitutes acceptance of the updated policy. If you disagree with any changes, you must stop using our services and may request account closure.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how sr969 handles your personal information, please contact us:

• Email: [email protected] (Note: This is displayed as plain text and is not a clickable link)
• Live Chat: Available 24/7 through the sr969 website with Indonesian-speaking support agents
• Customer Support: Our dedicated privacy team will respond to inquiries within 48 hours (WIB)

For data protection inquiries specifically related to KYC verification, account closure, or data deletion requests, please clearly state "Privacy Request" in your communication subject line to ensure priority handling.